Privacy Policy
Budhanilkantha, Kathmandu, Nepal
Effective Date: 2024/07/31
This privacy policy applies to the Dot Trade app (hereby referred to as "Application") for mobile devices created by Dot Trade (hereby referred to as "Service Provider") as a Commercial service. This service is intended for use "AS IS".
Information Collection and Use
The Application collects various types of information when you download and use it, including but not limited to:
- Cookies:To enhance user experience and provide personalized content.
- Phone Number:Used to send SMS or emails for notifications and promotional materials.
- PAN Number or Company PAN Registration Certificate: For identification and compliance purposes.
- Financial Transaction Data:To process transactions and maintain records.
- Third-Party Logins:Allows login via services like Google and Facebook.
- Demographic and Photo Information:Including but not limited to citizenship, address, gender, and date of birth.
- Personal Information:Such as name, age, gender, photo, address, phone number, email ID, and your contacts.
- KYC-Related Information:Including PAN, income details, business-related information, videos, or other online/offline verification documents as mandated by relevant regulatory authorities.
This comprehensive information collection helps us enhance and personalize your experience, ensure compliance with regulatory requirements, and provide you with relevant notifications and promotional materials.
Additionally, the following information may be collected:
- Device's Internet Protocol address (IP address)
- Pages of the Application visited, time and date of the visit, time spent on those pages
- Operating system used on the mobile device
- Device's location data
How We Use the Information
- Platform Improvement and Development:The collected information helps us improve and develop our platform and conduct product development.
- Promotional Materials:We may use your information to send you promotional materials including messaging, email, SMS, push notifications from us or our affiliated trusted third-party applications.
- Accessing Links, Emails, Chat Conversations, Feedback, Notifications:We may use this information to provide you with important information, required notices, marketing promotions, and for participation in occasional surveys.
- Personalization:To personalize your experience on our platform by providing content, product recommendations, and services tailored to your preferences and interests.
- Customer Support:To provide customer support and respond to your inquiries, comments, and feedback.
- Security and Fraud Prevention:To ensure the security of our platform and users by detecting and preventing fraudulent activities, unauthorized access, and other security issues.
- Legal Compliance:To comply with applicable legal and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Analytics and Research:To conduct analytics and research to understand how our users interact with the platform, identify trends, and improve our services.
- Transaction Processing:To process transactions and maintain accurate records of your financial activities on the platform.
- Third-Party Integrations:To enable third-party services and integrations that enhance the functionality of our platform and provide additional benefits to our users.
Geolocation Services
- Personalized Content and Recommendations:We utilize location data to provide features such as personalized content and relevant recommendations.
- Analytics and Improvements:Aggregated and anonymized location data helps us analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
- Third-Party Services:Periodically, we may transmit anonymized location data to external services to enhance the Application and optimize our offerings.
Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid us in improving the Application and our service. We may share your information with third parties in the ways described in this privacy statement.
The Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
- Google Play Services
- Google Analytics for Firebase
- Firebase Crashlytics
- Expo
- Clerk
- Vercel
- Vercel Analytics
- Upstash
- App Store
We may disclose User Provided and Automatically Collected Information:- As required by law:To comply with applicable laws and regulations in Nepal, such as responding to a subpoena, court order, or similar legal process.
- With trusted service providers:With our trusted service providers who work on our behalf. These providers do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this privacy statement.
- Regulatory compliance:To comply with regulatory requirements mandated by Nepali authorities, including but not limited to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Business transfers:In connection with a merger, acquisition, or sale of all or a portion of our assets, we may disclose user information to the relevant parties.
- Legal Defense:To defend against legal claims or to enforce our legal rights and agreements.
Opt-Out Rights
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like us to delete User Provided Data that you have provided via the Application, please contact us at contact@dottrade.com.np and we will respond in a reasonable time. Additionally, we reserve the right to delete your profile and information entirely from all the saved sources at any time, at Dot Trade's discretion.
Children
The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.
Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2024-07-31.
Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at contact@dottrade.com.np.